REFUND PROTECT





GLOBAL REFUND PROTECTION

We provide enhanced terms & conditions enabling your customers to apply for a refund in more circumstances than other provider. These terms are underwritten by Tokio Marine HCC, our A-rated Insurance Provider.

These terms cover the entire booking including any services fees, the refund protect fee and any extra’s to ensure a 100% refund in unforeseen circumstances outside of the control of your customers’.




BENEFITS TO OUR MEMBERS

Refund Protect provides its members with many benefits which are outlined below, the most important of which is an enhanced Customer Experience for non-refundable bookings.

Tick  Enhanced Customer Experience through the most comprehensive Refund Protection proposition on the market
Tick  Improved Customer Confidence when making an advanced Booking which improves sales conversion
Tick  A lucrative New Revenue Stream and Operating Margin Growth
Tick  Reduction in Chargebacks
Tick  Dedicated Customer Centric Refund Management

WHAT DO WE COVER?

Some examples for cancellation include, but are not limited to:

Tick  Illness (Physical & Mental)*
Tick  Fire
Tick  Accident*
Tick  Flooding
Tick  Injury
Tick  Adverse Weather
Tick  Pre-existing Medical Conditions*
Tick  Government Travel Bans
Tick  Death (including Suicide)*
Tick  Emergency Services Recall
Tick  Pregnancy Related Conditions*
Tick Relocation by your Employer
Tick Scheduled Airline Failure
Tick Theft of Physical Tickets
Tick Private Vehicle Failure
Tick Redundancy
Tick Jury Service
Tick Changes to Exam Dates
Tick Court Summons
Tick Emergency Circumstances
Tick Burglary (including Malicious Damage/Vandalism)

*Also applicable to your immediate family members,
which includes Grandparents.



OUR ADVANTAGE

Additionally, we’ve reviewed all of the feedback from customers online from other Refund Protection or Ticket Insurance Providers to make our proposition better for our members and their customers. Based on this we have also:

Tick Extended the definition to ‘immediate family’ to include Grandparents
Tick Refund the cost of a Doctor’s Note up to £50 GBP
Tick Covers all services fees, even the Refund Protect fee to ensure a 100% refund
Tick We’ve made the Refund Form simpler and pre-populated based on Booking Reference
Tick We know customers are busy, so they now have 120 days to complete their application: 60 days to apply for a refund and 60 days from notification to provide evidence
Tick We have removed all of those borderline exclusions which are used to decline refunds – our mission is to refund your customers, quickly!
Tick Pro-active communication: our innovative platform emails your customer at each stage of the process to keep them informed. They can also track online using your booking reference at anytime
Tick We provide a Live Chat facility for customers to talk to us and ask questions they may have about their Refund Application.

 



SALES PROCESS

We are experienced in customer centric sales process design and will provide you with support on the development of your Refund Protect sales process and we pro-actively monitor performance through the Protect Platform.

This will enable us to help you maximise the commercial return from the adoption of Refund Protect.



 

HOW IT WORKS

 



Apply for an account

APPLY

Become a member today






1608900.png

CONNECT

Connect to the Protect Platform via API



Display

DISPLAY

Transactions are then underwritten in real time by a panel of insurers

Success

SUCCESS

Add Refund Protect trademark & membership number to your website

 

HOW IT WORKS

 

Apply for an account

APPLY

Become a member today

rp arrow down

1608900.png

CONNECT

Connect to the Protect Platform via API

rp arrow down

Display

DISPLAY

Transactions are then underwritten in real time by a panel of insurers

rp arrow down

Success

SUCCESS

Add Refund Protect trademark & membership number to your website





WANT TO LEARN MORE ABOUT REFUND PROTECT?