WHAT DO WE COVER?
Some examples for cancellation include, but are not limited to:
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Illness (Physical & Mental)* |
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Fire |
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Accident* |
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Flooding |
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Injury |
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Adverse Weather |
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Pre-existing Medical Conditions* |
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Government Travel Bans |
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Death (including Suicide)* |
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Emergency Services Recall |
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Pregnancy Related Conditions* |
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Relocation by your Employer |
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Scheduled Airline Failure |
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Theft of Physical Tickets |
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Private Vehicle Failure |
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Redundancy |
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Jury Service |
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Changes to Exam Dates |
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Court Summons |
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Emergency Circumstances |
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Burglary (including Malicious Damage/Vandalism) |
*Also applicable to your immediate family members,
which includes Grandparents.
OUR ADVANTAGE
Additionally, we’ve reviewed all of the feedback from customers online from other Refund Protection or Ticket Insurance Providers to make our proposition better for our members and their customers. Based on this we have also:
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Extended the definition to ‘immediate family’ to include Grandparents |
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Refund the cost of a Doctor’s Note up to £50 GBP |
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Covers all services fees, even the Refund Protect fee to ensure a 100% refund |
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We’ve made the Refund Form simpler and pre-populated based on Booking Reference |
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We know customers are busy, so they now have 120 days to complete their application: 60 days to apply for a refund and 60 days from notification to provide evidence |
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We have removed all of those borderline exclusions which are used to decline refunds – our mission is to refund your customers, quickly! |
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Pro-active communication: our innovative platform emails your customer at each stage of the process to keep them informed. They can also track online using your booking reference at anytime |
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We provide a Live Chat facility for customers to talk to us and ask questions they may have about their Refund Application. |
SALES PROCESS
We are experienced in customer centric sales process design and will provide you with support on the development of your Refund Protect sales process and we pro-actively monitor performance through the Protect Platform.
This will enable us to help you maximise the commercial return from the adoption of Refund Protect.
HOW IT WORKS
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APPLY |
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CONNECTConnect to the Protect Platform via API |
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DISPLAYTransactions are then underwritten in real time by a panel of insurers |
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SUCCESSAdd Refund Protect trademark & membership number to your website |
