The World’s leading Refundable Bookings solution for the events, travel and hospitality industry, that enables you to provide a superior level of customer experience whilst generating significant additional revenue streams.
Customers are offered enhanced bookings at the point of sale, with refundable terms and conditions included. Once selected it enables the customer to apply for a full refund should they not be able to attend their bookings, for a broad range of unforeseen reasons.
Refunds are administered by Refund Protect’s Customer Experience Team directly to the customer, on your behalf, reducing the number of refunds you have to process and delivering full and rapid refunds to those affected by the most sensitive of scenarios within 48 hours. This ensures the very best Customer Experience.
The Refundable Bookings solution is driven seamlessly through simple APIs, designed for all levels of technology capabilities, with analytics presented across detailed Protect Platform dashboards. Performance is closely monitored by Protect to deliver an exceptional service and commercial advantage.
In an unpredictable World, where anything can happen, Refundable Bookings are used by the largest global events, ticketing, travel, transportation and hospitality brands as an essential solution to drive consumer purchasing confidence and additional revenue.
The Refundable Bookings solution has been carefully designed to provide a range of Customer Experience, Commercial and Promotional benefits to global brands, in order to further drive their business success:
Offer your customers the chance to make their booking refundable during their purchase journey by presenting them with a set of carefully selected refundable terms. Our experts support you with both the wording and the design of the optimal placement in order to generate the maximum conversion rate whilst remaining fully compliant with local laws and regulations.
The customer selects the upgrade option and makes their booking with increased confidence, safe in the knowledge that they’ll be able to claim a 100% refund if they’re unable to fulfil their booking (terms and conditions apply). Meanwhile, you generate additional revenue by selling the upgraded bookings at a price that both pays the fees for our service and makes a margin for you.
An unfortunate customer is unable to fulfil their booking due to some unforeseen circumstance and so requests a refund directly from us. A magic link in their booking confirmation leads them to a pre-populated form with minimal additional information required, enabling automated processing for over 90% of refunds. They simply provide evidence as to why they cannot attend through the upload of supporting documents, taking no more than 5 minutes and can be done in over 20+ languages on the platform.
Our market leading Refunds AI processes the refund request and automatically generates payment to the customer’s bank account in 48 hours. Where human interaction is required, then our 24/7 team of Customer Experience experts, who are multilingual, and located around the World, will reach out to the customer directly to resolve the refund request.
The happy customer receives a 100% refund of their booking, including the extra money they paid to make the booking refundable. The customer is satisfied with the service from you, and from us, and won’t think twice about booking with you again the future.
To provide the highest level of Customer Experience our Refundable Terms and Conditions cover the widest range of refund circumstances on the market. With additional ‘emergency circumstances’, that are unforeseen, and outside the customers’ control, also included.
We are experts in maximising additional revenue from this Refundable Bookings service, and our Commercial team provides continuous advice and support to achieve customer conversion results that are market leading.
View our online API Guide
Integrating Refundable Bookings into your website and sales process is as simple as adding a widget to your page with a few lines of javascript. The widget is a client side solution allowing you to integrate with Protect Group without a lengthy and complicated IT integration.
This Widget is fully customizable to seamlessly fit into your brand’s page, style and color scheme, with various sizes and layouts available. Once the widget has been installed and initialized, you simply need to add it into your page’s code. This then automatically connects via API to your Refundable Booking options.
Download our explainer PDF, or schedule a call today:
Protect Group is a Global Membership Programme, offering a host of additional services related to the event ticketing, transportation, travel and hospitality industries.
